Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1 business day after receiving payment. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer Free Shipping on orders over €50 for most European destinations. Delivery times vary depending on the destination:
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Germany: 2-4 business days.
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Europe (Mainland): 3-7 business days.
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International: 7-15 business days.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order via the link provided in the email.
Shipping Restrictions
We currently ship to: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City, United States, and Canada.
Customs, Duties, and Taxes
Rollman Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Rollman Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods.
Contact Us
If you have any questions, please contact us at: support@rollman.shop